Maybe you bought a new membership but the current one still has time to run until it expires?
What expiry date is displayed on your online account?
All memberships run their full monthly course and if the current one has time left to run and you buy a new one then the new one stacks to kick in when the current one has expired. That's when you get the new membership allowance balances.
If this is the case you should see a "current" and "next" membership listed on your account.
Hope this helps.
