i topped up but i cant use it

[conceicao]

I topped up my credit but never used the add on,usually my credit would top up automatically from the 16th of every month,on july 7th I had no credit left so i went to the shop to buy a voucher. Since my credit would be renewed i would like to know where my previous credit has gone and how can i use it?

[dalyer]

It's not really clear what you are talking about - cash credit, add-ons or membership?

There is no facility for automatic cash credit update so I presume you're actually talking about membership?

What does your online account say about your membership status, expiry date and allowance balances?

https://www.48months.ie/my-48

Does it say if automatic membership renewal is enabled?

Is there any next membership listed under the membership planner?

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

If your membership expiry/renewal date is 16th of the the month and you have used up your current membership balances then buying a new membership will not help as it will not start until 16th August. If you have used up current membership allowances then you probably need to buy add-ons and not a new membership.

http://www.48months.ie/membership-plans#add-ons

Hope this helps.

[dalyer]

Did that help at all?