help

[Anon]

it wont let me top up wit my visa card

[dalyer · Accepted solution]

A few people have been reporting this lately. 

The only thing that I can think of is that you might need to enable 3D secure validation on the card?

https://en.wikipedia.org/wiki/3-D_Secure

But if the card was working before then maybe that's irrelevant?

Either way probably best to log a support query to ask 48 to look into it:

http://help.48months.ie/requests/new

In the meantime you may need to topup by voucher and buy your membership/addons by text or online from the credit balance:

http://community.48months.ie/t5/Need-Help/How-do-I-top-up-Overview-of-the-top-up-payment-options/m-p...

http://community.48months.ie/t5/Need-Help/How-do-I-buy-stuff-by-text/m-p/118#U118

Hope this helps.

[kaysara]

I need to speak to a agent...I'm stuck with no credit because it won't take my card details. ..there should be a free text msg or free call for support. ...Help what do u for? ???

[dalyer]

The only way to contact 48 support is online:

http://www.48months.ie/help#ask-a-48-agent

What sort of card is it?

Is it issued by an Irish bank?

What error do you get when you try to use/register it?

Obviously DON'T post the card number etc. here.

You can topup your cash credit balance by voucher until you get this sorted:

How do I top up? Overview of the top-up payment op...

Then you can buy membership/add-ons by text or online and pay for them from your topped up cash credit balance.

How do I buy stuff by text?

Hope this helps.

[dalyer]

DId that help at all?