02-10-2013 12:02 AM
I just bought credit for my 48 and paid 10 euros and was told to only call mobile numbers...I have not called anyone outside of the number. I wanted to recently call my mom and was told I HAD NO CREDITS LEFT. It hasn't even been up to a week. I was wondering if you can fix this problem because I think it is coming from your side not mine. and I will need it fixed urgently. and what caused this to happen?
02-10-2013 01:26 AM
Are you sure that you didn't buy membership with the €10 in which case it will not appear on your credit balance?
Membership comes with certain bundled allowances but other services must be paid for from your credit balance.
http://www.48months.ie/boiler-plate/other-call-charges
Maybe your mother's number is one that needs a credit balance and not just membership in order for you to be able to call her?
What does your online account say about your membership status, expiry date and mobile/landline call allowances?
Hope this helps.
02-10-2013 02:40 AM
I have been able to call her for the past week that i bought credit and the 10euro membership and today it just all of appears that I had used up my credit when I actually didn't, I have been careful in only using it to call mobile o8 I still just dont get why it just erased on me that I had no more money or balance left when I havent even spenttime to enjoy what I bought.
02-10-2013 09:09 AM