Hi
(The help offered from the Community forum is from 48 member's, not 48 Staff)
- Im afraid we can not offer an update on your ticket, but i can tell you that the helpdesk is open currently, & check your message's often - there should be zero issue's retaining your old number moving over, the only hold up that occasionally pop's up is the previous carrier will not release the number due to an outstanding balance on their client's account, after payment-the number is released.
Although you never posted detail's, if the above reason does not apply, it could be a case of a little bit of information awry when you logged your porting request, this will be rectified by the Agent's, & application for the port will take place again.
Sometime's porting over take's longer, i realise it is frustrating, I've been there! But you will find when the number is switched over and your up and running, it will be worth it.
Post back if you need any further assistance.
🙂
