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copperman
Newcomer
Bought guido membership but cannot use any of the services and it seems as if the network has stopped altogether... Please help?
4 REPLIES 4

dalyer
The Legend
The Legend
Network working fine for me.
But several people have had problems lately with new memberships not taking effect when they should.
Could be the same thing here.
You'll probably need to contact 48 support and ask them to investigate.
That's what others had to do to get things sorted.
See the link in my signature below.
What does your My 48 account page say about your membership status, expiry date and allowance balances?
You'll have to check that online because the app has not been working for more than a week now.
Unfortunately there seem to be a lot of problems lately... 😞

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all @copperman?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

copperman
Newcomer
Thank you for the reply. So far ive sent my query onto 48 support and expecting a reply shortly.. thanks again

dalyer
The Legend
The Legend
What does your My 48 account page say?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.