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My 3G is not working

leanneoflynn2
Newcomer

‎19-02-2014 03:19 PM

My 3G is not working on my phone. It was working when I topped up and now I still have 3 gigs of internet left. Everything else is working. Does anyone no what's wrong with it?
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1 REPLY 1

dalyer
The Legend
The Legend

‎19-02-2014 03:30 PM

What does your online account say about your membership status and expiry date?

Sometimes the online account says you have, say, 3GB left but that is the allowance for the NEXT membership which has not yet kicked in. It's a bug in the account display.

Maybe you are still on another membership with some time left to run and have used up your data allowance?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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