Moving my number

[Anon]

Hi, I have registered my 48 number, and have only 2 days to move my previous number to the 48 network, but when I click on the "Move my Number" tab the message that comes up is: 
"Oops! You got an error! 
Sorry! You don't have access to this page...."

I don't want to loose my previous number as I have has it for years.

Can you advise me what to do?

[Anon · Accepted solution]

this seems to be an issue that occured during the number porting process.

are you sure you followed all of the steps?

Also, are you able to receive/make calls/texts on your old number?

If not, this implies that your number is still being ported.

Try restarting your phone, removing and replacing your sim card, and resetting network settings.
If none of the above help; please contact a tech agent by using the "Ask an Agent" link below in my signature!

[Anon]

I want to keep my old no  0879487009 please 

[dalyer]

You need to submit a porting request - see here:

How do I keep my old number?

Hope this helps.

[lukas_]

I can receive all calls and messages but I can't buy a membership to call back because the site says my phone number is still moving, it's been weeks, it can't be moving that long. (I tried the app but an error came up so I went to the site)

[dalyer]

You need to contact 48 support.
See the link in my signature below.
The chat facility is the quickest way to get this sorted.

Hope this helps.