Membership Payment Problems

Anon · ‎07-07-2013

It says I have paid my membership, but it's not appearing in my history or allowing me to call or text.

I don't want to buy another membership and get double-charged, that has happened before.

What to do????

dalyer · ‎07-07-2013

You should log a support query to get 48 to look into this for you:

http://help.48months.ie/requests/new

By the way - if you buy a second membership then you are charged again but the membership gets stacked to kick in when your current membership expires so you don't lose out. "Double charged" makes it sound like some sort of rip off. It's not. But in any case I don't think that buying another membership now is going to help.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

View solution in context

dalyer · ‎07-07-2013

You should log a support query to get 48 to look into this for you:

http://help.48months.ie/requests/new

By the way - if you buy a second membership then you are charged again but the membership gets stacked to kick in when your current membership expires so you don't lose out. "Double charged" makes it sound like some sort of rip off. It's not. But in any case I don't think that buying another membership now is going to help.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

Anon · ‎08-07-2013

It did take two months worth of membership out of my bank account but only got one months membership. So yes I was double-charged and ripped off

dalyer · ‎08-07-2013

OK - if that happened then it's obviously a mistake and you should get 48 support to sort it out:

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

SiobhanC2065 · ‎07-10-2020

Won't take visa debit card,it's just saying visa or MasterCard when I try buy a membership

dalyer · ‎07-10-2020

What happens if you select Visa and enter the debit card details?
Does it give an error message?
I can't remember if it only allows credit cards but maybe that's the issue?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

dalyer · ‎07-10-2020

Says here that Visa debit cards are accepted...

https://community.48.ie/t5/The-Knowledgebase/All-About-Memberships-and-Payments/ta-p/53105

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

colettes · ‎08-01-2021

I have had auto renew on my membership this ages but got a message this morning at 2.02 to say it didn't work. Card etc is fine, why would this happen?

dalyer · ‎08-01-2021

You'll have to contact 48 support and ask them about this.
Nobody here on the community forum will be able to tell why this happened.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.