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All About Memberships and Payments

Started ‎21-04-2020 by
Modified ‎04-12-2020 by

 

At 48 we understand that from month to month you might change your mind about the kind of membership you want. So, we’ve tailored our memberships and top up options to give you that choice.   

 

MEMBERSHIP VS TOP-UP. 

 

What’s a membership?

Membership is your allowance allocation of calls, texts and data rolled up into a package that you can purchase monthly. You can buy membership through your My48 account here

 

What’s a Top Up/Credit?
Top up/Credit is the amount of credit that you can add to your account with your payment card. This credit will sit on your My48 account and you can use this balance to pay for membership, add on's or international calls if and when you need them rather than using your payment card. 

 

To add additional credit to your account just Login My48>>My Profile>> Payment details>>Add Credit

 

So what’s the difference between Top up and Membership?  

With traditional networks you typically have a price plan and just top up by the required amount every 28 days to activate your allowance. 

 

However with 48 you buy your membership with the allowance you want directly as part of your transaction. The other unique difference with 48 is that you get to use your available credit balance to buy your next membership aswell.   

 

Overall it means you have the freedom to change your membership every month depending on your needs and you dont have a large build up of extra credit as all of your credit balance can be put to good use.

 

Legacy Memberships

We’re by no means spring chickens when it comes to being in the Telecoms market, so we do have a number of legacy plans from when we first started. These are only available to existing customer.

 

If you’re an existing 48 customer pre-April 2020 see your allowance benefits below in our membership guide.

 

New Memberships  

  • Each new membership includes:
  • Unlimited Minutes (mobile & landline)
  • Unlimited Texts (any network)
  • 4G
  • We offer a 40GB membership and a 80GB membership.

 

More importantly this means you get to choose the data amount that suits you!  You can use this data in lots of different ways. We call this Flexi-data and this allows you to donate, share, save (and more) with your My48 web or App.  

 

Find out more about flexi-data here  

 

Memberships Guide - New Vs Legacy

 

Memberships.png

 

 

 

 

 

 

 

 

 

WAYS TO BUY MEMBERSHIP & TOP-UP

 

How can I top up or add my membership? 

We’re 100% digital so you can purchase your membership and top up on 48.ie or through your My48 app (available on Android and IOS). It helps keep our membership prices competitive to give you more bang for your buck. We’re all about choice so you’ve several options to purchase your membership, have a look and pick the option that suits you best


They are:  

  • Auto-renew – This is the easiest and simplest way to add membership and ensures you never miss out. Just choose the membership you want to recur every month and register your card details on your My48 account. The membership you selected will automatically renew on the same day each month without the need for you to log in or overthink things. 
  • Manual - If you fancy changing your membership each month, then we’d suggest you manually renew your membership each month. Remember to check your My48 to see your renewal date so you don’t miss out.  
  • Stack Membership - If you’re feeling flush some months over others, you can treat yourself and purchase memberships to kick in automatically. You’re still the pilot here as you control how much you pay by paying upfront and you can mix and match membership types depending on your future needs. You’ll also be able to see what memberships you’ve purchased by checking My48 and selecting Memberships within the menu.  
  • Credit - Sometimes credit suits your needs. You can select the amount to credit your account, then use that to purchase memberships or add-ons later.  To add credit to your account selecting setting > payment details > add credit.  
  • Text – If you’re on one of our older plans pre March 2020; you can still buy all our legacy memberships or add-ons by sending a simple text.  You need to ensure you have some credit on your number already. 

 

What payment Cards can I use?  

We accept Visa Credit, Visa Debit, MasterCard & Laser card. 

We don't accept American Express or Diners Club.

 

How do I add a Payment Card to my account?

Login to your My48 account >> Go to Settings >> Payment Details. Here you'll see the option to add or edit your card details. Adding or updating your payment details can only take place on the web version of your My48 so you wont be able to add or edit your details through your My48 app. 

 

Can someone else top up My48 account?  

Absolutely!! If you have a generous friend, they can purchase credit for your account using the 48 Gift Shop. All they need to do is enter your number here and select the amount they’d like to credit your account.  

Just a Heads Up - After your friends topped up your account, you’ll need to login to your My48 account to activate your membership type from your new credit balance, don't worry you'll get a text notification to let you know you've been topped up. Happy day’s 😎 

 

ADDITIONAL MEMBERSHIP QUERIES

 

How long will my auto renew be set up for? 

Once you switch on auto renew your membership will automatically renew as long as you remain a 48 customer and your payment Card is still in date and active. 

If you want to amend your auto renew details (e.g. switch it off/change your membership or change payment card) it’s all available through your My48 web.

 

Do you have to have active membership to set this up? 

You can switch on your membership to automatically renew through your My48. In order to switch it on you will need to buy a membership. Once you switch it on we will send you a confirmation text.  

Also each month before your membership renews you will get a reminder text. If you want to amend auto renew (switch off/change membership/change payment method) it’s all available at your ‘My48’  

 

I have queued memberships now, so can I set up an Auto Renew now? 

As you’ve already sorted your memberships in advance there’s no need to switch on auto renew. However, once you reach the last membership of your current queue you can go ahead and set up auto renew on the next membership. 

 

When will the auto renew occur and when will my card be charged? 

Your card will be charged on the day your new membership renews every month. For example, if your membership automatically renews on the 28th of the month – payment will be taken on that day. You will get a reminder text 2 days before your membership renews – letting you know your membership and cost that’ll be taken.  

 

What happens if the payment is fails? My card has expired? Is cancelled? There are insufficient funds/credit? 

If your payment is declined, we will send you a text asking you to update your saved card details.  

To buy your next membership you’ll need to update your card details and then manually buy your membership. You’ll also need re opt-in to auto renew so your future memberships are automatically renewed.  

 

Can I use Revolut or Paypal Card?

Ya absolutely we accept Revolut payments however we don't accept Paypal.

 

Can I set up recurring payments for other stuff - e.g. cash credit when the balance falls below some limit, add-ons when allowances are used up etc.

No, currently auto renew is only for your membership.  

 

What if I want to change my membership type etc.? 

That’s no problem! You can amend your membership auto renew at any time. Just log on to My48 and hit the change button beside your membership planner. This brings you to the auto renew management page. Here you can  

  • Switch off/on Auto renew  
  • Change the membership you want to auto renew*  
  • Change to payment method – card or balance 

*Remember if you’re mid-way through your current membership it’s the next membership that will change! 

 

Is there a cut off time for removing recurring or changing membership before due date?

Yes, if you want to change your auto renew details it needs to be completed before 10pm on the evening your current membership expires. That’s to make sure we can process all requests for the next day.

 

Can I pay multiple accounts with one card?

You can indeed 👍

 

If you have'nt found the answer to your query above then our Care Crew is available on chat to help here.


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