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Internet not working

Anon
Not applicable

‎09-09-2014 12:23 AM

My internets not working all of a sudden and I've paid my membership..
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3 REPLIES 3

dalyer
The Legend
The Legend

‎09-09-2014 11:47 AM

What does your online membership say about your membership status, expiry date and data allowance balance?

When did the problem arise?

Were there any changes to your phone (e.g. iTunes sync, iOS update etc.) or APN/internet settings?

A few other people (some or all iPhone users) have also reported problems with data access recently which may or may not be related.

I know that my own data access has always been working fine so I don't think that there's any general outage.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable

‎10-09-2014 10:00 PM

Yeah I still have loads of internet balance left and everything looks as it should be working as before but as soon as I leave a wifi connection my phone has just the coverage but no internet.. I don't understand why it suddenly stopped as it has been working perfectly for almost a year..
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dalyer
The Legend
The Legend
In response to Anon

‎10-09-2014 10:10 PM

You probably need to log a support request to ask 48 support about this so:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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