48 Community

vee94 · ‎07-06-2015

My internet is not working all day on my phone. I usually have 3G but I can only use the internet when I'm around wifi.

dalyer · ‎07-06-2015

Do you still have a data allowance?

Are your internet/APN settings still correct?

See here:

Did anything change on your phone - e.g. software update, changes to settings, reset etc.?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

vee94 · ‎08-06-2015

No nothing has changed on my phone

dalyer · ‎08-06-2015

So do you have a data allowance left?

Are your settings correct?

If not then (re)configure them.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

vee94 · ‎08-06-2015

ye i have data left

how do you reconfigure

dalyer · ‎08-06-2015

You haven't said what your settings are right now so I can't say whether or not reconfiguration is needed.

But if you want to just reconfigure anyway then see this thread:

Or else just manually configure these settings as they work for me on ever phone that I have ever configured:

What phone make and model are you using?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

vee94 · ‎08-06-2015

so it says i have 4567mb of data left.

i have an iphone 4s and im on the don membership

dalyer · ‎08-06-2015

OK so configure your settings again as explained in the links that I posted above.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎11-06-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Internet not working on my phone