48 Community

elduffio6 · ‎13-04-2015

I am having trouble with my 48 internet... have applied the correct internet settings on my phone but I am still getting no data even tho I have 'the don' membership...how do i get it working?

*edited title to match conversation* - Sheena

dalyer · ‎13-04-2015

Try the online Tweakker configurator first - if that works then that's great - you're done!

http://48months.tweakker.com/choose

If your specific phone model is not listed then try choosing one that is "similar" as that may also work.

If, as happens to many people including me, it does not work (e.g. never sends any configuration settings to your phone) then you will need to configure the settings manually so read on...

Make sure that your membership is active and you actually do have a data allowance through your membership or a data add-on.

Make sure that your settings match those below.

APN: 48months.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: default,mms,supl

If that APN Type doesn't work then try:

APN Type: *

Leave all other fields blank/not set (including Authentication type).

Make sure that data roaming is enabled.

Make sure that data is enabled.

If you configure these settings and they still don't work then please DOUBLE CHECK that you did not make any mistakes - e.g. some people have mistakenly entered 48.months.liffeytelecom.com instead of 48months.liffeytelecom.com etc. The settings must be entered EXACTLY as specified above.

If you already have internet/APN settings but they are different to those above then reconfigure your settings so they match those above or delete any existing APNs and start again and add the 48 one anew.

If internet/data still does not work after configuring the settings correctly then try powering off and on again and maybe manually scanning for networks and connecting to 48.

If internet access still doesn't work then contact 48 support for assistance:

https://48.ie/help

Hope this helps.

How do I add/configure an APN on my phone?

You need to check the documentation and user interface for your phone for specific instructions.

However on most Android phones the process is similar although there may be slight differences how to navigate the menu options to get to the right place and slight differences in the options that can be configured.

See here for an example of a general guide for Android phones:

http://www.androidcentral.com/what-apn-and-how-do-i-change-it

Similarly for iOS the specific menus/options may differ depending on the phone and version of iOS. But this is what Apple have to say about it:

https://support.apple.com/en-ie/HT201699

And here is another third party guide (which may or may not be for a specific version of iOS):

http://www.howtoisolve.com/how-to-add-apn-setting-in-iphone-cellular-data-network/

If necessary search the web for specific instructions for your phone.

A note about personal hotspot setup on iPhones

Once you have your internet APN set up and data/internet access working you can also use this connection as part of a personal hotspot (this will probably use up your data allowance more quickly than "normal" internet access so keep an eye on your quota and that you don't breach the fair usage limits).

This is generally straightforward on Android but Apple sometimes make it more difficult on some iPhones/iOS versions for some reason...

Some people find that their iPhone/iOS iOS 8?) does not show the personal hotspot option in which case the following workaround may be required:

https://www.youtube.com/watch?v=1PF8dC-Ikc0

But note:

At around 1 minute into that video he has Personal Hotspot > APN = gadget. Enter 48months.liffeytelecom.com instead.
At around 2 minutes into that video he has Mobile Data > APN = internet and also Personal Hotspot > APN = internet. Enter 48months.liffeytelecom.com instead.

A note about 4G dongles/routers

If you're using a 4G dongle/router rather than a phone then you'll need to refer to the device's user manual for instructions on how to configure its APN/internet settings (and maybe SIM PIN unless you disable this in a phone first). Most or all such devices run a small web server that provides the management interface and which you connect to using your web browser.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

sigajurksaityt · ‎01-12-2016

no working for Lenovo K5

dalyer · ‎01-12-2016

Follow the instructions here:

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎02-12-2016

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

lorraine96 · ‎23-06-2017

Thank you so much. I'm not technically minded and it took a bit of searching through the settings. I followed your instructions step by step and I'm now sorted

dalyer · ‎23-06-2017

Glad it helped.

Some of the instructions elsewhere are not 100% correct but these ones have never failed:

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1...

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

MaryS0915 · ‎25-10-2020

thanks a gazillion , worked a treat. I am a non tech Luddite so very simple instructions much appreciated !

AislingO3199 · ‎02-03-2022

Can you please help me? In France have an iPhone X s max and my mobile data is not working it has no service or is searching. Last time I was in France it worked about 2 months ago. I have balance/credit and have followed all the apn instructions Multiple times but it is not working when I enter different setting for MMSC and MMS Proxy they disappear straight away , last time it worked perfectly ? Please help thanks

dalyer · ‎02-03-2022

Unfortunately loads of people have been having problems with data or even basic connectivity while roaming abroad lately. But I haven't seen any single failsafe fix for this where it happens. There are many recent threads about this situation in which you might find stuff to try but some people never got it working. Other than that all I can suggest is that you contact 48 support but, again, some people tried that and got nowhere... 😞

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

MarcosC5140 · ‎08-10-2024

Hi,

I'm having a similar issue.. .I deleted all APN trying to solve another issue (roaming not working). Now back home I'm trying to add the APN details exactly as you have advised but the details disappear as soon as I hit "save". The APN is not saving. I had also tried the APN Type: * but still not saving.

I´m unable to receive calls/Texts or use data... I can't register on the 48 network either I get "unable to connect.try later" when trying to do so...

I can't contact anybody on 48 either as they seem to have removed the messaging service.

Can you please help me?

dalyer · ‎08-10-2024

https://community.48.ie/t5/Internet/Lost-all-services-after-deleting-APN/td-p/65391

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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Internet not working on HUAWEI ASCEND g6-u10