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International calls

rachaelwilhite
Newcomer

‎13-06-2015 05:31 AM

I am travelling at the moment . I wanted to be able to call home as I am in Thailand . To buy the add ons of international calls you need to have a membership which I didn't need because I'm not at home but I bought it anyway because I didn't see another option. Not only do my calls not work but I had to buy I an membership so that I could buy add ons in the first place . I would like a full refund for the membership and add ons. Very disappointed by this service , I've had to pay for something I'm not going to use and everytime I try to call family it says "sorry you can't call this number", and I have all the correct area codes in. Really disappointing service !
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2 REPLIES 2

dalyer
The Legend
The Legend

‎13-06-2015 09:04 AM - edited ‎13-06-2015 10:06 AM

48 don't supportsupport roaming in Thailand.
The countries supported are listed in the roaming page.
And the only roaming add-ons are for the EU only.

All add-ons require a membership to work.
That's simply how 48 do it.


Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎14-06-2015 12:25 PM

Did that clarify matters for you?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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