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Guido direct debit renewal €14

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mircea
Newcomer

‎13-06-2015 12:23 PM

Just got a SMS that my Guido membership will be renewed on Sunday with €14. I opted for €10 direct debit. Will i stop the direct debit, why am i overcharged?
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dalyer
The Legend
The Legend
In response to dalyer

‎13-06-2015 05:17 PM - edited ‎13-06-2015 05:17 PM

Oh - 48 support got onto me to clarify that the formatting of the renewal text is wrong at the moment and this is the cause of the confusion. It says...

 

"Your Guido Membership will automatically renew on Sun and EUR14th will be deducted from your card / credit balance. 48. Go Conquer."

 

But it should say 

 

"Your Guido Membership will automatically renew on Sun 14th and EUR10 will be deducted from your card / credit balance. 48. Go Conquer."

 

They are working on fixing it.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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dalyer
The Legend
The Legend

‎13-06-2015 02:42 PM - edited ‎13-06-2015 04:14 PM

What exactly does the SMS say?

Maybe you have €14 cash credit balance and it's saying that your membership will be renewed by charging €10 from that leaving you with €4?

Guido membership costs €10 so I don't understand why you would be told that you were being charged €14.

Log into your online account - what does it say about your membership type and expiry date and your auto renewal membership type and date?

If necessary contact 48 support about this:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎13-06-2015 05:17 PM - edited ‎13-06-2015 05:17 PM

Oh - 48 support got onto me to clarify that the formatting of the renewal text is wrong at the moment and this is the cause of the confusion. It says...

 

"Your Guido Membership will automatically renew on Sun and EUR14th will be deducted from your card / credit balance. 48. Go Conquer."

 

But it should say 

 

"Your Guido Membership will automatically renew on Sun 14th and EUR10 will be deducted from your card / credit balance. 48. Go Conquer."

 

They are working on fixing it.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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mircea
Newcomer

‎14-06-2015 10:37 AM

Thanks anyway for clarifying the issue.
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