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I cant unlock my sim. it wont give me my pin code

davidm3329
Newcomer

‎09-06-2016 01:42 PM

hi

 

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2 REPLIES 2

dalyer
The Legend
The Legend

‎09-06-2016 03:41 PM

Your post is not that clear.

What is the exact prompt/error/message?

If it's something like "SIM network PIN" then your phone is most likely locked to another network and needs to be unlocked before it can be used on the 48 network.

 

How do I unlock my phone?

 

If it's something like "SIM PIN" then you enter your PIN1 and if you don't know that you use your PUK - see here:

 

I forgot my PIN

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎10-06-2016 07:35 AM

Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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