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I can't pay with my visa

lisaheller
Newcomer

‎16-10-2014 12:52 PM

I am a new member at 48 months and I want to activate my sim card but I can not pay my monthly membership because my credit card(visa) is not working. My card is open for foreign purchases so I don't know what's the problem. please help!

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dalyer
The Legend
The Legend

‎16-10-2014 03:21 PM

Is this an Irish or UK card or from another country?

As far as I know only Irish or UK cards will work.

Is 3-D Secure verification enabled on it?

 

http://en.wikipedia.org/wiki/3-D_Secure

 

Did you check with your bank as to why it won't work?

You might also want to check with 48 support:

 

Guide on how to get help

 

In the meantime you could topup by voucher and then buy membership/add-ons by text or online:

 

How do I top up? Overview of the top-up payment op...

How do I buy stuff by text?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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