‎10-02-2016 09:19 PM
‎10-02-2016 10:21 PM - edited ‎10-02-2016 10:40 PM
I'm not really sure that I understand the scenario that you outline.
You're asking if somebody other than you can contact 48 and get personal/technical data relevant to you/your account/connection etc.?
Is the scenario that you describe something that you know actually happened?
With 48? Or some other company/service provider?
For one thing there is no way for ANYBODY to call 48 support at all - not even customers/members.
All support is online.
In my experience they only discuss account matters with the account holder - verified by login or by providing other identifying info that they have on file.
In fact even when I was asking them about technical issues that my girlfriend was having they'd always politely tell me that SHE had to contact them and that data protection legislation precluded them from dealing with me.
Their privacy policy might also be relevant here:
If you have a concern then you might want to contact 48 support to discuss it:
http://www.48months.ie/help#ask-a-48-agent
Hope this helps.
‎10-02-2016 10:21 PM - edited ‎10-02-2016 10:40 PM
I'm not really sure that I understand the scenario that you outline.
You're asking if somebody other than you can contact 48 and get personal/technical data relevant to you/your account/connection etc.?
Is the scenario that you describe something that you know actually happened?
With 48? Or some other company/service provider?
For one thing there is no way for ANYBODY to call 48 support at all - not even customers/members.
All support is online.
In my experience they only discuss account matters with the account holder - verified by login or by providing other identifying info that they have on file.
In fact even when I was asking them about technical issues that my girlfriend was having they'd always politely tell me that SHE had to contact them and that data protection legislation precluded them from dealing with me.
Their privacy policy might also be relevant here:
If you have a concern then you might want to contact 48 support to discuss it:
http://www.48months.ie/help#ask-a-48-agent
Hope this helps.
‎10-02-2016 11:44 PM