Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

problem

AngelikaD3382
Newcomer

Thursday

I topped up my phone with 12.99 from my credit. The website approved the top-up and everything is fine, but calls and internet on my phone aren't working.

0 Likes
1 REPLY 1

dalyer
The Legend
The Legend

Thursday

What does your Transactions page say about your recent payment?

What does your My48 account dashboard say about your current membership plan status, expiry date and cash credit balance?

Does your Buy Plan page list any stacked upcoming membership plans?

Can you receive calls and send/receive texts? 

When were calls and mobile data working ok last? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
0 Likes
Related Content