Forum Posts
Membership plan payment taken for SIM that was lost
My sim associated with this email id active but money is being deducted from my bank account with the account account associated with this, kindly look into resolving this issue and let me know if anything else is needed from my side. Please deactiva...
Cannot change registered payment card details
Lost my old debit card and can't seem to change settings to buy from a different debit card
How to get unused credit refunded?
To whom it may concern, Thank you for the notification regarding the credit in my account. Unfortunately, due to unforeseen circumstances, I won’t be able to utilize it. Could you please assist me in refunding the remaining credit? I appreciate your ...
Want to cancel account but can't recall login details
Hi Guys,I'm looking to cancel my daughter's membership as she doesn't use the the SIM. I can't remember her log in details.
Unable to add new payment card
I have changed banks and cannot add a new payment card. it keeps reading as error. I have tried google chrome, and safari on my laptop and using the mobile app no joy.
Payment card expired, what do I need to do for auto-renewal?
I am a customer of 48. I received an email this am telling me my card had expired. I didn’t realise that, I am away in Spain until Saturday, what should I do. It’s a direct debit every month 12.99 is taken from the account.
Charged twice for 1st plan & no credit for free 2nd month
Charged twice lastmonth with new sim card. But now credit shows 0 balance. As per guidelines we can use 2 nd month with out renewing the plan by using the credits. Now credit balance is 0 . How can this possible?
