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Payment card expired, what do I need to do for auto-renewal?

DoloresOS5411
Newcomer

I am a customer of 48. I received an email this am telling me my card had expired. I didn’t realise that, I am away in Spain until Saturday, what should I do. It’s a direct debit every month 12.99 is taken from the account.

1 REPLY 1

dalyer
The Legend
The Legend

Update your payment details via your My48 account:

and, if necessary (e.g. if this month's auto-renewal failed because the card had expired), buy the membership plan for the coming month manually: 

and then auto-renewal will take over again from next month once the registered payment details are correct/valid. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.