Memberships
Don't know your Don from your Guido? Need more info on your plan or change something on your account? This is the section for you.
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Forum Posts

Phone credit

My son is using a 48sim which I had set to automatically top up on a monthly basis from my credit card. My credit card renewed some time ago and it seems that I didn't upgrade the details online which meant his top up failed. My problem is I'm trying...

Text

Can I send a text to UK ...I have Guido membership?

Can't buy membership!

HI, I can't top up my membership - have been trying since yesterday (Sunday 11th Nov), and all of today. The webpage won't let me select 'renew membership' from any of the links on the site. I have tried from my own phone on wifi, plus from two compu...

Unable to make calls/texts all day

Ok,so I renewed my subscription at around 10am,and the subscription top up hasn't even shown up on my account yet - 12 hours later,I've been unable to make calls/texts all day,I've spoke to 3 different online reps since 10am this morning and was told...

acelt67 by Visitor
  • 7993 Views
  • 10 replies
  • 0 like

I topped up twice

Hi 48 I topped up my don membership twice and my second membership started and ended from the 9th to the tenth of December instead of the 10 of January can you amend this and turn off auto renew so I don’t have the same problem next month .RegardsJ k...

jjody75 by Newcomer
  • 2846 Views
  • 2 replies
  • 0 like

In Granada - have Guido package

I am in Spain and my phone is not working despite me switching over to Guido and my phone showing that I am connected to Orange. I urgently need this matter rectified please and would be grateful for your help. Thank you.

quartz by Visitor
  • 5015 Views
  • 5 replies
  • 0 like

Please help

I am in Spain (Granada) since 27.10.18 and can call and text but have no internet on my phone. I am travelling alone. Please help me to get this issue rectified.

quartz by Visitor
  • 2246 Views
  • 1 replies
  • 0 like