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Why can't I buy extra minutes??

sarahjanewalsh
Newcomer

‎18-11-2020 07:53 PM

I'm out of minutes & need to buy some more, but I can't seem to see an option to buy an add on. The account is in credit, but I just can't seem to see the option. Anyone able to help me out?

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3 REPLIES 3

dalyer
The Legend
The Legend

‎18-11-2020 08:24 PM

I can't see the add-ons option on the web view but I can see it on the app in case that helps at all?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sarahjanewalsh
Newcomer
In response to dalyer

‎19-11-2020 10:12 AM

Thanks Dayler hopefully it will be resolved soon.

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sarahjanewalsh
Newcomer

‎19-11-2020 10:11 AM

Yes there seems to be a problem for me with both the app and the desk top. They are currently working to resolve it. There is no option to buy credit on my desktop and on the app it will let you get as far as the card payment and it comes back as an error. 

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