300/300 mobile minutes used but phone not used

[eileenfarragher]

Mobile minutes 300/300 used

Landline minutes 2/60 used

My mother has no mobile minutes left. She has not been using the phone.

What is the issue?

[dalyer]

What membership plan is she on? 

What exactly does her My48 account Dashboard say about her current membership status, expiry date and allowance balances?

• https://48.ie/my48

Most membership plans come with 5,000 mobile/landline call minutes these days. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

If she has used up her mobile minutes allowance before the membership month is up then she'll need to buy a call minutes add-on to continue being able to make calls for the rest of the membership month. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Add-ons/ta-p/53111
• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268

If she needs to contact 48 support about this then see the links in my signature below.