Unable to top up since change over

[aysu]

For the last 3 weeks I have been without credit. The site seems frozen when I try to top up. I've tried on 2 different devices. It v annoying now at this stage 

[145tuy]

After a month ... this is the level of communication I receive;

Hi ,

Thank you for your email,

As your bank card is not working, have you tried telling your bank about this issue? Have you tried using another browser? If still the issue persist, request you to wait till it comes back on for you. Could you confirm that you would like an add-on for mobile data

Regards

[dalyer]

Did you try the options that I outlined above?

[dalyer]

Any update @stevebumster?

[stevebumster]

No still have my problem. Problem change to them next month.

[stevebumster]

Go to different provider

[dalyer]

Did you try my suggestions above?
I don't understand this:

> Problem change to them next month.

[145tuy]

SAME HERE!  3 WEEKS NOW TRYING T GET IT SORTED AND ITS ALWAYS THE SAME ROUTINE AND NO ATTEMPT TO RESOLVE THE ISSUE.

THIS WAS THE LAST EMAIL I RECEIVED FROM AN 'AGENT' WHO IS STILL ASKING THE SAME QUESTIONS FROM 3 WEEKS AGO AND, THE BEST BIT, WAIT TIL IT COMES BACK.... WAITING FOR **bleep**ING GDOT AT THIS STAGE:

Pramila @ the 48 care crew, Jun 16, 2020, 2:46:51 PM GMT+1:

Hi Paul,

Thank you for your email,

As your bank card is not working, have you tried telling your bank about this issue? Have you tried using another browser? If still the issue persist, request you to wait till it comes back on for you. Could you confirm that you would like an add-on for mobile data

Regards

OF COURSE WHEN I REPLIED REQUESTING ADD-ON.... SILENCE.