Request for refund

[SoniaS8643]

Hi, iam sonia. I recharged my membership today with €10.99. Initially it showed failed transaction, 2 nd time the recharge was successful. But unfortunately they deducted my payment twice instead of once. Please help me to get my refund. Thanks

[dalyer]

Nobody here on the Community Forum can help you with this.

You'll have to contact 48 support about it.

See the link in my signature below or email them at support@48months.zendesk.com

[dalyer · Accepted solution]

It's also possible that, in spite of the error, both transactions worked and you actually bought two membership plans with one activating immediately (assuming that you don't have an active membership right now) and the other stacking on your account to kick in when that one runs its monthly course and expires.

In that case you aren't really actually out of pocket - you've just paid for your current membership and prepaid for your next one.

What does your Transactions page say about recent payments?

• https://48.ie/my48/transactions

Does it list two membership plan purchases today?

What does your My48 account Dashboard say about your current membership status and expiry date?

• https://48.ie/my48

Does your Buy Plan page list any upcoming memberships?

• https://48.ie/my48/memberships