Request for Refund of Duplicate €12.99 Recharge Payment

[WinsonP4450]

Dear 48 Customer Support Team,
I am writing to report a duplicate charge on my 48 account when I recharged on Monday, 2nd November 2026.
I was charged twice for the same recharge of €12.99.The transactions were processed at the following times:
First transaction: 5:29 PM – €12.99
Second transaction: 5:32 PM – €12.99
Both amounts have been debited from my Revolut account. However, it has now been more than 72 hours, and I have still not received a refund for the duplicate payment.
Could you please investigate this issue and arrange a refund of the additional €12.99 as soon as possible?
I would appreciate your prompt assistance and confirmation once the refund has been processed.
Kind regards, Winson Paul

[dalyer]

You'll have to contact 48 support about this sort of thing. 

They don't generally monitor or respond to posts here on the Community Forum.

And nobody here on the Community Forum will be able to do anything about refunds etc. 

To contact them see the links in my signature below.