Problem

[torik0955]

Is there a problem with the app, this is the 3rd month in a row that it won’t let me renew my membership on the app, but will on the website? I don’t see the point in having the app anymore as it never works

[dalyer · Accepted solution]

You'll probably need to contact 48 support to ask them about this. 

I stopped using the app a long time ago because of repeated issues with it at the time and because you can do almost everything on the website anyway. 

To contact 48 support about this see the links in my signature below.

[torik0955]

Thank you, I’ve tried contacting 48 themselves and can never get anywhere thought I’d ask here, thank you for helping ☺️

[dalyer]

What exactly do you mean "can never get anywhere"?

You mean that you can't get in contact with them or you can but they don't help you? 

As I say, in my own experience it's better to ditch the app and just use the website.

I think that there's only one thing that the app can do that the website can't - Flexi Data sharing with contacts.

And if both parties are on the unlimited mobile data €12.99 plan then that's of little use anyway.