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Why has my monthly payments run out it automatically renews

CorinaO9440
Newcomer
Why has my membership run out it renews automatically every month
1 REPLY 1

dalyer
The Legend
The Legend

Perhaps the auto-renewal payment failed for some reason? 

Is your registered payment card still valid, not frozen via your online banking, and they're are sufficient funds in the account if it's a debit card?

Try renewing your plan manually and see if that works? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).