No membership despite payment on card

[ChristopherK2649]

How do I get my plan activated. I paid on credit card but the plan is not showing on my profile and the phone does not work. I got a message "something went wrong" but payment is showing on my credit card account.

[dalyer]

What does your Transactions page say about recent payments?

• https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com