New SIM, new plan, but doesn't work

[EmmaB0712]

I received new SIM card. I bought new plan. My simcard still doesn't work

[dalyer]

Do the New To 48 FAQs help at all? 

• https://48.ie/help/new-to-48

Did you successfully activate the SIM?

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

Is your phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

Do you have a connection to the 48 network - i.e. signal bars? 

If not then if you do a manual search for networks can you see and connect to 48?

If you need to contact 48 support about this then see the links in my signature below.