Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My plan expired as my credit card was frozen

TheresaJ3938
Newcomer

‎03-12-2025 08:25 AM - last edited on ‎04-12-2025 02:53 PM by Community Manager

Hi I want to make a payment. The card I use to pay was frozen by AIB. This has been sorted now so I need to make a payment so that I can make calls again from 08X XXXXXXX, Thanks, Theresa

0 Likes
1 REPLY 1

dalyer
The Legend
The Legend

‎05-12-2025 10:11 AM - edited ‎05-12-2025 10:27 AM

What happens when you try to buy a new plan manually here? 

Any error messages?

If you mean that your plan normally auto-renews but it failed recently because of card issues, then once the card issues have been sorted out then you need to buy your next plan manually and then auto-renewal will take over again from next month.

Once it falls auto-renewal doesn't retry and it needs a manual plan purchase to kick it off again from the next plan onwards.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
0 Likes