My internet doesn’t work but I topped up earlier

[Louisew6887]

My internet won’t work after I topped up my membership Isnt up till tomorrow but it wouldn’t work earlier so I topped up thinking maybe my data was up but it still won’t work

[dalyer]

If you used up your current membership data allowance then buying a new membership won't help as the newly purchased membership plan will simply stack on your account to kick in when the current one eventually expires.

In that case you need to buy a data add-on or use Flexi Data to get more data allowance in order to continue using mobile data until the current membership ends.

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268
• https://community.48.ie/t5/The-Knowledge-Base/Flexi-Data/ta-p/53114

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about your recent payments?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming memberships?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com