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Inactive sim

marygeneviever2119
Newcomer

‎29-01-2021 12:37 PM

Trying to pay memebership but keeps saying it’s inactive when I try to activate it says it has been already
2 people had this problem.
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1 REPLY 1

dalyer
The Legend
The Legend

‎29-01-2021 01:28 PM

Can you try another method (e.g. app instead of browser or vice versa, different browser/device etc.) to see if that makes any difference?
If it doesn't then you'll have to contact 48 support and ask them to look into the problem.
See the link in my signature below.
In the meantime if you know another 48 user perhaps you could ask them to gift you the membership and then reimburse them just to circumvent the problem for the moment?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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