Connection disabled despite paying monthly subscription fee

[AnyaG7351]

My phone connection is cut despite paying my monthly subscription fee. How do I excalate and resolve the issue 

[dalyer]

What exactly do you mean by "disabled/cut"?

Do you still have a connection to the 48 network/signal bars?

If not then if you do a manual search for networks can you see and connect to 48?

If not then what happens?

If you do have a network connection then does anything work - calls/texts/mobile data?

What happens when you try to use any of these services?

Any error messages?

What does your My48 account Dashboard say about your current membership plan status and expiry date?

• https://48.ie/my48

If you need to contact 48 support see the links in my signature below.