Cannot use my phone,as it keeps telling me i need to top up

[BrendanM8368]

My phone keeps telling me to top up when try to make a call.But my top up is automatically from my account monthly.whats wrong with my connection. Thanks Brendan.

[dalyer]

Can you receive calls, send/receive texts, use mobile data?

Are you trying to make a call to an Irish mobile/landline or some other number that may need an active membership plan and also cash credit to pay for it?

Maybe auto-renewal failed last time around?

What does your My48 account dashboard say about your current membership plan status? 

• https://48.ie/my48

What does your Transactions page say about your most recent payments? 

• https://48.ie/my48/transactions

If auto-renewal failed for some reason then you need to address the issue and then buy your next plan manually before auto-renewal will take over again from next time around. 

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.