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Confusion over two plan purchases

FRANCISF9644
Newcomer

On 15 May I bought a plan for €12.99 -- This did not show in my account set up so on 19 May I bought a plan for €12.99 -- This time the plan did show. Now I see a second plan with 16 June in green ?? I don't know what this means other than 2 plans at same time ?

1 REPLY 1

dalyer
The Legend
The Legend

What does your My48 account Dashboard say about your current membership plan status and expiry date? 

What does your Transactions page say about recent payments/purchases?

Is there an upcoming plan listed on your Buy Plan page?

Maybe you simply bought two plans and one is active right now while the other is stacked on your account to kick in when the current one eventually expires? 

This is what my currently active plan looks like on my My48 account: 

Screenshot_20250520-105033.png

And this is what my upcoming plan looks like: 

Screenshot_20250520-105047.png

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).