Charged twice for membership plan?

[FreedomN7585]

Greetings, 48,

I hope this message reaches you in good health.

I purchased a membership for 10.99 but initially encountered an error, resulting in the absence of my membership. Subsequently, I made another purchase, successfully obtaining the membership. Upon reviewing my bank account, I observed that my money was deducted twice.

To initiate the refund process for my initial payment, could you please guide me on the necessary steps?

Kind regards,

Freedom Nwadike

[dalyer]

You'll need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

But maybe you don't need to if you have a current membership plan listed on your My48 account Dashboard and also one listed as upcoming on your My48 account Transactions page?

• https://48.ie/my48
• https://48.ie/my48/transactions

In that case you haven't lost out as you have purchased two membership plans which will cover two months.