Greetings, 48,

I hope this message reaches you in good health.

I purchased a membership for 10.99 but initially encountered an error, resulting in the absence of my membership. Subsequently, I made another purchase, successfully obtaining the membership. Upon reviewing my bank account, I observed that my money was deducted twice.

To initiate the refund process for my initial payment, could you please guide me on the necessary steps?

Kind regards,

Freedom Nwadike