Monday
- last edited
Monday
by
dalyer
I pay for my sons membership at €7.99 and its run out today .It was on automatic renewal but I changed my bank card recently and he now has no membership. I never git notified to renew it can you help please?
His name is Ciaran Mc Devitt.
Monday
I presume you mean that you never updated your registered payment card details on his My48 account, the old card no longer worked, and auto-renewal failed as a result?
In that case you need to register your new bank card details on his My48 account, ensure that membership auto-renewal is enabled and buy a membership plan manually for this month after which auto-renewal will take over again from the following month.
If you need to contact 48 support about this then see the links in my signature below.
27-06-2024
10:53 AM
- last edited on
27-06-2024
10:57 AM
by
dalyer
Ive received a new bank card and entered my details to renew membership for Shaun Mc Devitt at €7.99. Can you check has it renewed please
27-06-2024 10:56 AM
You can check it yourself via your My48 account.
If you have a current membership then your Dashboard will show it:
Your Transactions page will list recent payments/purchases:
If you normally use membership plan auto-renewal
and it failed this month because of card issues then you need to buy this month's membership plan manually here:
and then auto-renewal will take over again next month.
If you need to contact 48 support about this then see the links in my signature below.
Monday
You already posted about this and I replied to your post.
Duplicate threads/posts merged.