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Cannot send/receive messages to/from UK

Newcomer
Posts: 1
‎20-11-2020 04:15 PM
Hi!

I realized that my text to UK numbers are not being received! Anybody else with the same issue?
Also the text messages from my Uk bank for verification are not being delivered
Posted from Apple iPhone
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Re: Cannot send/receive messages to/from UK

Newcomer
Posts: 1
‎20-11-2020 06:34 PM

Same here, my phone has been unable to connect to any network in the UK since yesterday afternoon. Fingers crossed it will be fixed soon.

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Re: Cannot send/receive messages to/from UK

Newcomer
Posts: 1
‎21-11-2020 09:41 PM

Same here, but in my case the ones not being received are the texts from Microsoft or my Spanish bank account.

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Re: Cannot send/receive messages to/from UK

Visitor
Posts: 5
‎23-04-2021 07:38 PM
Cant send texts to uk or Spain, any solutions please.
Posted from Mozilla Firefox for Android
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Re: Cannot send/receive messages to/from UK

The Legend
Posts: 16,545
‎23-04-2021 11:35 PM
What exactly happens when you try?
Do you have cash credit on your account to pay for international texts?
7.38c per SMS to Europe.
And are you using the correct number prefixes for UK (+44 ...) and Spain (+34 ...)?

https://48.ie/charges/international-calls

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Cannot send/receive messages to/from UK

Visitor
Posts: 5
‎28-04-2021 10:56 PM

Thanks.
My international texts were being sent and received until about a week ago.

I have credit in my account. 
Texts appear to go, but are not sent.  Delivery reports are not received. The text cost is not deducted from my account.

International texts are not being received either.
The same thing is happening in my wife's 48 account, so it's unlikely to be a problem with our phones.
Help, please.

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Re: Cannot send/receive messages to/from UK

The Legend
Posts: 16,545
‎29-04-2021 07:29 AM
If you have cash credit on your accounts but international texts are not being sent then that's obviously odd and you'll need to contact 48 support about this and get them to look into it.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Cannot send/receive messages to/from UK

Visitor
Posts: 5
‎29-04-2021 12:49 PM

Thanks, I've raised it with 48 support.

 

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Re: Cannot send/receive messages to/from UK

Visitor
Posts: 5
‎09-05-2021 11:06 AM

I raised the issue of not being able to send international texts with 48 Support on 23rd April and got a ticket number.

I heard nothing further and the problem continued.
I chatted online with 48 again on 29th April.
They have not contacted me since, and nothing has changed or been solved since then.
I still cannot send international texts.

This is a big problem for me.

I will have to cancel my 48 subscription, and my wife's too as she has the same issue.

Is this the way 48 Support treats customers?

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Re: Cannot send/receive messages to/from UK

Visitor
Posts: 5
‎13-05-2021 09:37 PM

Thank you 48 Support, my texts are sending to the UK again.

Well done.

 

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