updating debit card

[FonsJ1692]

It appears to be impossible for me to update my debit card.

I now have to change to another provider because 48 is unable to assist me.

Have I been a customer for too long and is my plan too cheap and do they need to get rid of me?

[dalyer]

What happens when you try to change it here?

• https://48.ie/my48/settings/payment-details

Any error messages?

Does it make any difference if you try the website rather than the app or vice versa or try a different device/browser?

What have 48 support suggested?

[FonsJ1692]

Absolute rubbish service. Support turned out devoid of knowledge and care. After trying again and again on the site and app, reinstalling the app, laptop and phone… the next suggestion was to please install firefox on my iPhone. When I gave support the error code from the app it was met with the question: What do you mean? Absolutely unbelievable how this is a non service company.

[dalyer]

What error messages/codes were you getting?

What sort of card were you trying to register?

If necessary you can make a complaint - see here:

• https://48.ie/legal/code-of-practice