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updating debit card

FonsJ1692
Newcomer

‎11-10-2023 11:37 AM

It appears to be impossible for me to update my debit card.

I now have to change to another provider because 48 is unable to assist me.

 

Have I been a customer for too long and is my plan too cheap and do they need to get rid of me?

1 person had this problem.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎11-10-2023 12:01 PM

What happens when you try to change it here?

Any error messages?

Does it make any difference if you try the website rather than the app or vice versa or try a different device/browser?

What have 48 support suggested?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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FonsJ1692
Newcomer
In response to dalyer

‎14-10-2023 10:31 AM

Absolute rubbish service. Support turned out devoid of knowledge and care. After trying again and again on the site and app, reinstalling the app, laptop and phone… the next suggestion was to please install firefox on my iPhone. When I gave support the error code from the app it was met with the question: What do you mean? Absolutely unbelievable how this is a non service company.
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dalyer
The Legend
The Legend
In response to FonsJ1692

‎14-10-2023 11:18 AM

What error messages/codes were you getting?

What sort of card were you trying to register?

If necessary you can make a complaint - see here:

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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