SIM CARD NOT WORKING

[MonicaRodriguezD2286]

Hello, my husband just got a 48.ie plan and the SIM Card is not working. The phone says 5G active but is not working. No data

[dalyer]

Did he activate the SIM successfully?

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

What make and model of phone is it?

Is the phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

What happens when the SIM is inserted into the phone? 

Any error messages? 

What exactly is/isn't working? 

Connection to the 48 network - i.e. signal bars? 

Incoming/outgoing calls?

Incoming/outgoing texts? 

If mobile data isn't working then are the APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Did he buy a monthly membership plan in order to be able to use outgoing services (other than the free introductory 1GB of 4G mobile data)?

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

If you need to contact 48 support about this then see the links in my signature below.