Number ported to Tesco not 48

[IanE0229]

Hi. I recently joined 48. In the process of trying to port my old number I incorrectly put in my account details as single rather than multi-line. Having eventually got it right my number did not port. I contacted Virgin and they told me the number had ported to Tesco who are 48’s network provider. Almost a week later and numerous calls to the Care Crew I still don’t have my number. Virgin cannot help me as my account with them is closed. 3 other family numbers I have ported without problem. I really don’t want to lose my old number - any suggestions please I am at my wits end.

[dalyer]

Tesco are not 48's network provider.

Three are 48's network provider.

They also happen to be Tesco's too.

If your number ported to Tesco then you must have used Tesco's number porting process

• https://www.tescomobile.ie/help-centre/my-tesco-mobile/moving-your-number

and not 48's.

• https://community.48.ie/t5/The-Knowledgebase/Getting-Started-Move-Your-Number/ta-p/53100

In which case you need to deal with Tesco and ask them about porting your number from them to 48.

48 can't do anything about numbers that were incorrectly ported to another provider so there's no point in contacting them about this.

[FrankG1428]

That's rubbish. Same happened to me. I processed it through 48 website. Why would anyone got near Tesco's process?

[dalyer]

I don't believe that it's possible that a porting request issued via the 48 porting request form could result in a number being ported from another provider to Tesco. 

[IanE0229]

Many thanks. So I have successfully ported 3 other family members across from Virgin. It’s only my number that has been “lost”. It was a Virgin tech who advised me that the number had been ported to Tesco….I haven’t tried to port to Tesco only to 48. It’s pretty weird but the short story is my account with VM is closed ie they have no access to my number. And it hasn’t ported to 48 - at least not against my name. Thanks for correction on Tesco v 3. The number I tried to port was originally a Tesco mobile number but that shouldn’t make any difference…

[IanE0229]

I have contacted the support agents and they advised that they have escalated the situation so hopefully they can resolve. It’s a a bit messy but let’s see.

[PatriciaH9917]

Have tried to port my number from Tesco sim only €10 monthly which I believe is classed as bill pay.to 48 several times.

Got my account number from Tesco.

Tried then to use customer number on my bill, but this has a . In it , so 48 will not accept that as only numbers accepted.

[dalyer]

What if you omit the dot?

You may need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com