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No connection for calls or data

Newcomer
Posts: 1
‎28-06-2022 11:44 AM

I got a new iphone over the weekend which was working intermittently when I switched over and installed my old 48 sim card but now I have zero connection to 48 network, I can't make or receive calls or connect to data. I've ordered a replacement sim but why did it work for a day and now I've go nothing?

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Re: No connection for calls or data

[ Edited ]
The Legend
Posts: 17,183
‎28-06-2022 12:06 PM

It could be the iPhone activation issue:

 

https://community.48.ie/t5/Phones/iPhone-activation/td-p/55133

 

If it's not that then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

 

Could you try your SIM in your old phone or another unlocked non iPhone phone just to check that the SIM is working?


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: No connection for calls or data

Newcomer
Posts: 1
‎28-06-2022 02:05 PM
Hello - just returned from Spain back to Ireland. My phone has no mobile network in Ireland now. No calls or data available. Any advice?
Posted from Generic Android 2.0
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Re: No connection for calls or data

The Legend
Posts: 17,183
‎28-06-2022 04:01 PM

@JohnO4094 wrote:
Hello - just returned from Spain back to Ireland. My phone has no mobile network in Ireland now. No calls or data available. Any advice?

 

Does the "Returned home?" section here help at all?

 

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

 

If not then you'll have to contact 48 support.

 

See the link in my signature below or email them at support@48months.zendesk.com


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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