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The Roaming Troubleshooting Guide

Started ‎24-07-2019 by
Modified ‎16-06-2020 by

 

If you haven’t already read our guide about using your phone abroad then its best to start 👉 here first!

 

If your currently in full holiday mode but having an issue with connecting to a network, then read on as we've the guide for you!

 

Few quick points to note before you start checking out your settings 

  • Check that we support roaming in your destination - Roaming & Charges.
  • Make sure you've an active membership and your membership includes a roaming allowance.
  • Check you've an available allowance and credit balance. You can see your roaming allowance anytime in your My48 by clicking on this guy .
  • Remember Data roaming isn’t available outside the EU & UK.  
  • Double check your Data roaming is switched on in your mobile settings. 

 

Having trouble using your data while roaming or connecting to a network?

If you’re having trouble connecting to a network abroad or your data doesn't seem to be working and you're on the Guido plan, follow the steps below:

 

Troubleshooting steps for roaming: 

       

 If you have an Android handset:

- Make sure that mobile data and roaming options are enabled on your handset and try to manually select the           network (disable auto-selection to scan for available networks.)

- Next check your APN settings are correctly updated on your phone.
- In in order to enter APN settings, go to Settings> Mobile Network> Access Point Names.

- Delete the existing APN settings which are already saved to your phone.
- Enter the following APN settings: 


1. Name- 48 Internet
2. APN - 48months.liffeytelecom.com
3. Proxy - Not set
4. Port - Not set
5. Username - user
6. Password - Not set
7. Server - Not set
8. MMSC - http://mmc1/servlets/mms
9. MMS proxy - 10.1.11.19
10. MMS port - 8080
11. MCC - 272
12. MNC - 11
13. Authentication type - PAP
14. APN type - default, supl, mms

15. You will then need to save it and check if you can access Mobile Data. 

 

If this does not work please try the below approach:

Delete the APN settings, then add a new one and update with the following:
1. Name- 48 Internet
2. APN - 48months.liffeytelecom.com
Update the settings as per the above two lines and leave the rest as it is, then save it. You should now be able to access Mobile Data.

 

If you have an iPhone

- Go to the Settings/Mobile Data/SIM Applications and select When Abroad --> Network Selection --> Manual --> Home profile. Then search manually for a network and try to connect.

-To select the network manually Please go to settings> Carrier> Disable the automatic network option> It'll give you the option to select the network manually.

.

Returned Home?

If you've just returned from abroad and are having difficulty connecting to your data to your data, you might need to make some changes to your settings to get back up and running.

 

Follow the below steps:

 

For Android Users:

  1. Select the network manually on your phone. Go to settings> Mobile network> Network Operators > From there you select the network manually.
  2. If it doesn't help, remove the SIM card from your phone and then insert it back and check. After that reset the network settings on your phone
  3. If it still doesn't work, check the SIM card in another unlocked handset.
  4. If the above settings don't work then you may have a faulty SIM and need to order a replacement SIM card online.

For iPhone Users:

  1. Go to the Settings/Mobile Data/SIM Applications and select When Abroad > Network Selection > Manual > Home profile. Then search manually for a network and try to connect.
  2. To select the network manually Please go to settings> Carrier> Disable the automatic network option> It'll give you the option to select the network manually.
  3. If it still doesn't work, check the SIM card in another unlocked handset.
  4. If the above settings don't work, then you may have a faulty SIM and need to order a replacement SIM card online.

If the above hasn’t helped you get connect, you can search the community to find others who have had the same issue, or just start a new topic so our members can help. Make sure to include where you are, what phone you’re using and what's going wrong. This will give you time to take in your surroundings and our helpers the chance to respond. 

 


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