No connection for calls or data

[AbbieS2358]

I got a new iphone over the weekend which was working intermittently when I switched over and installed my old 48 sim card but now I have zero connection to 48 network, I can't make or receive calls or connect to data. I've ordered a replacement sim but why did it work for a day and now I've go nothing?

[dalyer]

It could be the iPhone activation issue:

https://community.48.ie/t5/Phones/iPhone-activation/td-p/55133

If it's not that then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

Could you try your SIM in your old phone or another unlocked non iPhone phone just to check that the SIM is working?

[JohnO4094]

Hello - just returned from Spain back to Ireland. My phone has no mobile network in Ireland now. No calls or data available. Any advice?

[dalyer]

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@JohnO4094 wrote:
Hello - just returned from Spain back to Ireland. My phone has no mobile network in Ireland now. No calls or data available. Any advice?

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Does the "Returned home?" section here help at all?

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

If not then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com