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New SIM activated. No internet connection.

LukeO9703
Newcomer

‎06-11-2020 11:34 AM - edited ‎06-11-2020 11:42 AM

I got my new SIM today, installed and activated. It shows a network connection, but when I try to access a website (or load an app that needs a connection) I get an error saying I'm not connected.

 

EDIT: Changing the APN settings appears to have fixed this.

1 person had this problem.
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dalyer
The Legend
The Legend

‎06-11-2020 11:49 AM

Yes - you have to configure your internet/APN settings before carrier data internet access will work.

 

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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