Move number

[UrsulaM5452]

Hi, how do I move my number to 48 from a family account?

[dalyer]

See here

https://48.ie/my48/settings/move-your-number

What do you mean by "family account"?

Hope this helps.

[UrsulaM5452]

Thanks for your response, it's multiple numbers under 1 account and I only want to move 1 number to 48. Is there an email address for customer care, I can't seem to find one?

[AdrianS1029]

Same problem here @UrsulaM5452, posting here in case somebody from 48 sees this and response. Can't find anywhere to talk to somebody via webchat / phone. Not a great first experience I have to say.

[GeraldineF5148]

same as that  impossible to get anywhere easier deal with ryanair

[dalyer]

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@GeraldineF5148 wrote:

same as that  impossible to get anywhere easier deal with ryanair

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What is the nature of your problem?

[dalyer]

Any update @GeraldineF5148 ?

[dalyer]

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@AdrianS1029 wrote:
Same problem here @UrsulaM5452, posting here in case somebody from 48 sees this and response. Can't find anywhere to talk to somebody via webchat / phone. Not a great first experience I have to say.

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If you mean the issue of porting one number from a multiple number account over to 48 then see my replies above.

The email address for 48 support is support@48months.zendesk.com.

Hope this helps.

[dalyer · Accepted solution]

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@UrsulaM5452 wrote:
Thanks for your response, it's multiple numbers under 1 account and I only want to move 1 number to 48. Is there an email address for customer care, I can't seem to find one?

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Then presumably you just enter the number you want to port?

You'll have to check with your current provider to make sure that this does not impact any other numbers on the same account as that's not a 48 issue.

Hope this helps.

[UrsulaM5452]

Thanks dalyer, as per you advice I just entered the number I wanted to port and that worked👍